In the app
If you still have SubUp installed: open Settings → Delete account. That deletes the account immediately.
By email
If you have uninstalled the app, email info@inteckltd.co.uk with the subject “SubUp account deletion request”. Include:
- The UK mobile number on the account
- The name on the account
- Optional email if you added one
We will confirm the request and delete the account. We aim to reply within two working days and to complete deletion within 30 days.
What we delete
Your login, profile, memberships, upcoming game spots, photos we store for you, push tokens, and the personal data needed to run the account.
Past games may still show a placeholder (“Deleted user”) so scores and history for other players stay intact. If you are the last admin of a group that still has members, promote someone else first. Groups where you are the only member are deleted with your account.
What we may keep
Payment records (amounts, status, Stripe identifiers) may be kept where Stripe or the law requires it — for example tax, refunds, or disputes. We do not keep your password or full card numbers.